Frequently Asked Questions

You have 24 hours from the time of delivery to raise a return or exchange request. Requests after this window will not be accepted.

Yes. An unboxing video of the parcel taken immediately upon delivery is mandatory for all returns, exchanges, and damage claims. Claims without a valid unboxing video will not be processed.

No. Returns attract a deduction of ₹100 per item from the refund amount. Exchanges cost ₹40–₹70. Original shipping charges are also non-refundable.

Once your returned item passes our Quality Check (QC), refunds are processed within 10–12 working days to your original payment method.

Innerwear, socks, caps, perfumes, and sale / discounted items are non-returnable and non-exchangeable.

We attempt pickup twice at your address. If both attempts fail, you will need to self-ship the product back to our warehouse.

Yes, but only within 12 hours of placing the order. Email us at [email protected] with your order number. Cancellations after 12 hours are not possible.

If delivery fails due to your unavailability or an incorrect address, a charge of ₹70 will be deducted from any refund issued.

Once your order ships, you will receive a shipping confirmation email with a tracking link. You can also track your order from your account dashboard.

Yes! All orders above ₹1,000 get free standard shipping. Orders below ₹1,000 are charged ₹99 for standard shipping or ₹199 for express.

Metro cities: 2–4 business days. Rest of India: 3–6 business days. Express delivery is available in 1–2 business days for ₹199.

Please contact us at [email protected] within 7 days of receiving your order. An unboxing video is mandatory for damage claims. You can opt for a return or replacement.